Returns & Refunds

Returns and Cancellations Policy

Thank you for shopping with us! We want to ensure you’re delighted with your purchase. If you're not entirely happy, we’re here to help. Returns are sometimes necessary, whether due to a malfunction, damage, or a change of mind. Our return policy provides you with a 30-day window to resolve any issues.

Cancellation Policy

You can cancel your order if it hasn’t been dispatched yet. If you haven't paid for your order, you can cancel it directly through your account. If you've already paid, please contact our customer service team to process the cancellation. Once your order has been dispatched, cancellations are no longer possible. Additionally, if we’ve started processing a custom-made item, cancellation or changes are not possible.

How to Cancel Before Payment:

1. Log in to your account and go to "My Orders."
2. Select the order you wish to cancel.
3. Click "Delete this order" and confirm your choice.

How to Cancel After Payment:

• If your order has not been dispatched, we’ll refund your payment, excluding any custom-made items.
• Once dispatched, cancellations are not possible.

Returns and Refunds at Victoria Sale – Your Satisfaction is Our Priority

At Victoria Sale, we’re dedicated to your satisfaction. We offer a seamless return and refund policy to ensure your experience is as enjoyable as possible.

Risk-Free Returns:

Take advantage of our 2-day testing period from the date of purchase. Evaluate your new item to ensure it meets your expectations.

When to Request a Refund:

You can apply for a refund if:

• The item received is different from what was described on our website.
• The item arrives damaged or defective.
• You decide the item isn’t suitable within the 2-day testing period.

What Does Not Qualify for a Refund:

To maintain transparency, please note that refunds will not be granted for:

• Items that have been misused or mishandled.
• Items showing signs of wear beyond normal testing.
• Returns are requested after the 2-day testing period.

Refund Breakdown:

• Change of Mind or No Longer Needed:

  • Refund for the product cost only.
  • Shipping and VAT charges are non-refundable.

• Incorrect or Damaged Items:

  • Full refund including product cost and associated shipping/VAT charges.
  • No restocking fee applies.
  • Depreciation costs will be charged for misused or damaged items and special requests.

How to Start Your Return:

• Contact our customer service team at sales@victoriasale.co.uk or call +44 1438 94 1106 within the 2-day testing period or if you receive a damaged/incorrect item.
• Our team will assist you with the return process.

Our Commitment to You:

At Victoria Sale, we’re committed to exceptional customer service and your satisfaction. We're here to assist if you have any questions or concerns about our return and refund policy. Thank you for choosing Victoria Sale – where quality and customer care come together!